Refund policy

RETURN & REFUND POLICY

Last Updated: September 1, 2026

At 404Found, we want you to be satisfied with your purchase. If you are not satisfied with an eligible item, you may request a return within 30 days of delivery.

1. RETURN WINDOW

You have 30 days from the date your order is delivered to request a return.

Returns requested after the 30-day return period may not be accepted.

2. ORDER CANCELLATIONS

Customers may request to cancel an order within 24 hours of placing the order.

To request a cancellation, contact 404Found as soon as possible using the customer service contact information provided on our website.

After the 24-hour cancellation period has passed, orders may no longer be eligible for cancellation because they may have entered processing or fulfillment.

If an order has already been processed, fulfilled, or shipped before a cancellation request is received, the order cannot be canceled and must instead be handled according to the return requirements of this policy.

If a cancellation is approved within the 24-hour cancellation period, the customer will receive a full refund to the original payment method.

3. RETURN ELIGIBILITY

To be eligible for a return, an item must:

  • Be returned within 30 days of delivery
  • Be unworn
  • Be unwashed
  • Be free of stains, odors, makeup, pet hair, or other signs of use
  • Not be damaged or altered
  • Have original tags attached, when applicable
  • Be returned in its original condition

We reserve the right to refuse a return if the item does not meet these requirements.

4. REFUNDS ONLY

404Found currently offers refunds only.

We do not offer:

  • Exchanges
  • Store credit
  • Product swaps

If you need a different size or color, you may return the eligible item for a refund and place a new order for the desired item.

5. HOW TO REQUEST A RETURN

To request a return, contact our customer service team using the contact information provided on our website.

Please include:

  • Your order number
  • The name associated with the order
  • The item(s) you would like to return
  • The reason for the return

Do not send a return to an address unless 404Found has provided you with return instructions.

6. RETURN SHIPPING

For returns that are not the result of a defective, damaged, or incorrectly shipped item, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

If you received a defective, damaged, or incorrect item, contact us before returning it. We will review the issue and provide appropriate instructions.

7. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If your order arrives defective, damaged, or contains an incorrect item, please contact 404Found as soon as possible.

Please provide your order number and clear photographs showing the issue.

After reviewing the situation, 404Found may provide a refund or another remedy as required by applicable law.

8. RETURN INSPECTION

Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this policy.

Receiving a returned package does not automatically mean that the return has been approved.

If the return is approved, we will process the refund to the original payment method used for the purchase.

9. REFUND PROCESSING

Approved refunds will be issued to the original payment method.

After we issue your refund, your bank or payment provider may require additional processing time before the funds appear in your account.

The amount of time required can vary depending on your payment provider.

10. NON-RETURNABLE ITEMS

Items that are worn, washed, damaged, altered, stained, or otherwise not in their original condition may not be eligible for a refund.

Any products specifically identified as final sale at the time of purchase are not eligible for return unless otherwise required by applicable law.

11. LOST RETURN PACKAGES

Customers are responsible for ensuring that returned packages are properly packaged and shipped to the return address provided by 404Found.

We recommend using a shipping service that provides tracking information.

404Found is not responsible for a return package that is lost in transit before it reaches us.

12. POLICY CHANGES

404Found reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Changes to this policy will not affect eligible returns that were already approved under a previous policy unless required by applicable law.

13. CONTACT US

If you have questions about a return, refund, or cancellation, please contact 404Found through the contact information provided on our website.

404Found
Missouri, United States

Customer Service Email: support@404Found.com